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Title
Text copied to clipboard!Appliance Customer Service Technician
Description
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We are looking for an experienced and motivated Appliance Customer Service Technician to join our team. This role involves providing qualified technical assistance to customers, troubleshooting appliance issues, and ensuring a high level of customer satisfaction. The ideal candidate has strong technical knowledge of household appliances, excellent communication skills, and a solution-oriented approach. Responsibilities include diagnosing and resolving faults, managing service requests, providing technical advice to customers, and collaborating with sales and support teams. We offer a dynamic work environment and opportunities for professional growth.
Responsibilities
Text copied to clipboard!- Provide technical support to customers for appliances.
- Diagnose and resolve faults and malfunctions.
- Manage service requests and complaints.
- Offer technical advice on products and usage.
- Collaborate with sales and support teams.
- Update technical documentation and reports.
- Perform preventive maintenance interventions.
- Train customers on proper appliance use.
- Monitor customer satisfaction.
- Participate in technical training courses.
Requirements
Text copied to clipboard!- Technical diploma or equivalent education.
- Previous experience in the appliance sector.
- In-depth knowledge of major household appliances.
- Excellent communication and interpersonal skills.
- Problem-solving and stress management abilities.
- Availability to travel for on-site interventions.
- Basic computer skills.
- Teamwork attitude.
- Attention to detail and precision.
- Valid driving license.
Potential interview questions
Text copied to clipboard!- What is your experience with appliance repair?
- How do you handle an unsatisfied customer?
- Which technical tools do you commonly use?
- Are you available to work shifts or overtime?
- How do you stay updated on new technologies?
- Do you have experience using service management software?
- How do you organize your work during intervention days?
- Describe a situation where you solved a complex problem.
- How do you ensure safety during technical interventions?
- What are your professional growth expectations?
